Voice Broadcasting

FEATURES OF VOICE BROADCASTING

• Multiple Campaigns
• Advanced Scheduling
• Automated DNC Opt-Out
• Display your own Caller ID
• Live Transfers
• Recorded Responses (stored in your account)
• Touchtone Responses
• Text to Speech
• Confirmation
• Permission
• Validation
• Positive Answering Machine Detection
• Call Detail Reporting
• Limit Funds to Campaigns
• Detailed Disposition Summary
• Advanced Disposition Summary
• Reset/Delete Call Results
• Strip Duplicates
• DNC Scrubbing
• Database Exporting
• Line Status View
• Advanced Call Flow Design
• Surveys and Polling

Multiple Campaigns

You can create and store many campaigns within each account. Each campaign will have its own...

• Dial List
• Call Flow Design
• Wave Files
• Caller ID/Transfer#
• Schedule
• Line Assignments
• Statistics and Reporting

From most pages of your account you can switch campaigns to manage them as needed. This gives you incredible flexibility when it comes to managing many campaigns. One administrator can handle everything with ease! Below is a table example of how your main account is interconnected with campaigns. For example... From the dial list in Campaign 1 you could instantly jump to edit the dial list in Campaign 5. Our campaign switching buttons let you traverse through your account quickly.

Advanced Scheduling

Schedules are nothing more than a stored time set. This could be for instance, "9-9 Pacific M-F." This schedule can be used for all campaigns regardless of whether they are all running at the same time or not. You may create as many schedules as you need to meet your requirements.

After a schedule is created, simply choose the schedule and the date range and you are all set. Setting the date range allows you to limit how long the schedule will stay active.

Automated DNC Opt-Out

You can allow the called party to press a key from any part of your call flow design to be placed on your internal DNC list. After pressing this key you may then play a message to the called party which lets them know that their number was successfully added to the DNC list. You can also manually import numbers into your internal DNC list.

Display your own Caller ID

The Caller ID is the number that people see on their phone when they receive a call. Our Voice Broadcasting system allows you to display your own number for all your outbound calls.

Live Transfers

You can transfer calls to your personnel at anytime during your call flow. This can be done automatically or with a key press. While the transfer is taking place you can play a wave file. Your phone will ring within about 1 second of the key press which will give you the best chance of making contact with the customer. If a transfer is not answered by your personnel then we can send the call to a mailbox for your later follow up.

Recorded Responses

The Voice Broadcasting system can allow the called party to leave you a voice message for your later follow up. These messages get stored on the server and can be downloaded at any time. You can download your recorded responses as they come in. You can also scrub your voice messages before downloading. This will get rid of the dead air messages that are typical with any voice broadcasting system.

Touchtone Responses

Used for surveys, polling, or market research; Touchtone responses allow a called party to respond to a question by pressing a touchtone on their keypad. The touchtone's are then posted to the database. You can download these results and use your favorite reporting program such as Crystal Reports to disseminate the data.

Text To Speech

This feature is primarily used by medical, collections, billing, and reminder purposes. You can combine wave files with database driven text to speech commands. Our TTS engine is capable of pronouncing...

• Custom Fields from Database
• Currency
• Date
• Time
• Name
• Strings of Text

Call flows can be completely customized for high impact and a very professional image. You can remind customers of upcoming appointments, overdue bills, information sensitive notifications, etc. Validation can be used to make sure the person receiving the call is who they say they are.

Confirmation

Allow customers to confirm messages with a key press. When a customer presses the appropriate key for confirmation we will mark the database with "Confirm." You can generate reports on any campaign to find out who has confirmed your outgoing message.

Permission

Before playing any outgoing message you may ask the called party for permission to play your message. If they press 1 we will mark the database with "Permission Granted" while if they press 2 we will mark the database with "Permission Denied."

Validation

You can require the called party to enter a validation code before being allowed to proceed further into the call flow. This validation can be predefined or it can be database driven. A predefined validation would be if you programmed a certain code that everybody would have to enter to move on to the next part of the call flow. Database driven validation would be stored values within each record of your database.

Positive Answering Machine Detection

Also known as PAMD, Positive Answering Machine Detection allows you to distinguish between a live voice or answering machine and then play a different message depending on which one you reach. This allows you to increase your response ratio by leaving the appropriate message with a person or an answering machine.

Call Detail Reporting

Also known as CDR, Call Detail Reporting is a detailed billing summary of all your connected calls. You can see the date, time, length and charge for all your connected calls. This allows you to track cost and measure ROI for your account.

Limit Funds to Campaigns

You can assign limits to how much money a campaign can use. This is great for controlling cost and designing a budget for all your campaigns. If you have $1000 you could assign $250 to 4 different campaigns. You are not forced to make these assignments. You could simply have all your campaigns use your main account balance if you don't desire to assign limits to your campaigns. The choice is yours to make.

Detailed Disposition Summary

Each campaign maintains statistics on the results of every call that has been made. You can see how many calls were no answer, busy, disconnected, transferred, voicemail, etc. This information can be downloaded into excel for more advanced reporting.

Advanced Disposition Summary

Each campaign maintains advanced stats which are calculated from your detailed dispositions. You can see your transfer ratio, voicemail ratio, bad data ratio, etc. This helps to determine the effectiveness of your campaign.

Reset/Delete Call Results

You can reset call results that you want to call again in the future. These would normally be dispositions such as answered, busy, no answer, etc. You can also delete dispositions to clean your database. These would normally be service unavailable, disconnected, not in service, etc. The dialer will never call a number after it has already been called unless you reset the result of that call.

Strip Duplicates

When importing a new database you can choose to import all the data as it is or you can choose to import and remove duplicates. When you choose to remove duplicates the system will delete all phone numbers that are not unique. This simply means that your final database will not have multiples of the same phone number. If you know your list does not have duplicates then there is no need for this option. However if you have duplicate data then you should remove all the dupes.

DNC Scrubbing

Before running any dial list you should scrub this list against the data you have imported into your National and In House databases. This data is supplied and maintained by you when you setup your account. If you do not have a National DNC SAN number then you can obtain one by registering with the National DNC Registry. Once downloaded you can then import that data into the voice broadcasting system and scrub your data against it.

Database Exporting

You can download your dial list, National DNC list, or In House DNC list from the system. This file will export into an excel format which can be stored on your local computer.

Line Status View

You can view the live line status of all your voice paths in real time. This feature is only available on hosted plans.

Advanced IVR Designs

For a low fee we can design and test advanced IVR call flows for your company. If your call flow is rather short we will do it for free. However, if you have many steps and branches of your call flow we will schedule a conference call with you and take the time to design and implement your IVR.

Polls and Surveys

You can create customized polls and surveys easily. This is generally used for non profit, political, or market research. You can download reports in realtime as your campaigns are running.